Help
Contact support
Email support@closewright.app. Say which client and page it's about, and what you expected to happen. If Closewright showed an error, copy it in: it often includes an "intuit_tid" that helps trace QuickBooks problems.
Common questions
How do I connect a client's QuickBooks?
Pick the client at the top, open Migration → Load files, and choose Connect QuickBooks. You sign in at Intuit and choose the company; Closewright never sees your Intuit password.
Does Closewright change anything in QuickBooks on its own?
No. It only reads, until someone in your firm approves a fix and then confirms it on Apply to QuickBooks. Every change is recorded with who made it and when.
How do I undo a change Closewright made in QuickBooks?
On Apply to QuickBooks, click Undo… on that row. Closewright checks QuickBooks first and won't undo something that has been changed or paid since.
How do I disconnect QuickBooks?
On Load files, choose Disconnect in the QuickBooks card. Intuit cancels Closewright's access straight away. You can also disconnect from inside QuickBooks (Apps → My apps).
I lost my phone and can't do two-step sign-in.
Ask whoever runs your firm's Closewright to reset it, or write to us. Your next sign-in then sets up a new authenticator.
How do I get my firm's data deleted?
Write to us at the address below. See the privacy policy for what's kept and for how long.